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Frequently Asked Questions

Why do charging tips and cables break often, and how does HonestWaves address this issue?

Charging tips and cables are prone to wear and tear, particularly in high-traffic or public environments. New electronic devices are regularly introduced to the market, which leads to changes in charging tips. At HonestWaves, we proactively stay ahead of these changes by continually updating our best-selling charging stations with the latest tips to accommodate the most popular makes and models of devices. However, if you ever need to purchase additional replacement tips, visit our Charging Stations Replacement Cables page. For charging units placed in high-traffic or public areas, we highly recommend considering our Extended Warranty to ensure uninterrupted service.

What charging station options are available, and which one is right for my needs?

Depending on your specific requirements and clientele, HonestWaves offers a range of charging solutions. Our CleanCharge Pro: 16-Bay UV-C Phone Charging Locker Stand (HW – CCPS16) and our Smart Wall-Mount Charging Hub (HW – WM8) are among our most popular choices. However, in many cases, a simple non-kiosk charging station may be the perfect solution.

What are the advantages of non-kiosk charging stations?

Non-kiosk charging stations have several advantages, making them suitable for various environments. These advantages include:

  • Low Maintenance: Non-kiosk stations require less maintenance, making them a cost-effective choice.
  • Easy Access: Customers can quickly and conveniently access their devices for charging.
  • Better Customer Experience: Non-kiosk stations offer a seamless and hassle-free charging experience for customers.

What are the considerations when using secure locking charging solutions?

While locking charging solutions can provide added security, there are certain factors to consider:

  • Higher Price Per Unit: Locking charging stations typically come at a higher price per unit, which might affect your ability to deploy multiple stations if you have budget constraints.
  • Waiting for Full Charge: Customers may keep their phones locked until they reach a 100% charge, preventing others from using the station when needed.
  • Logistical Issues: Problems like forgotten passwords, leaving phones behind, or mix-ups with the wrong device can increase maintenance requirements.

How can I prevent theft and privacy issues with charging stations?

To prevent theft and privacy concerns, it’s essential to place charging stations in areas where guests and customers can comfortably remain close to their devices while they charge. This ensures that their devices never leave their side, reducing the risk of theft and privacy issues.

Can HonestWaves assist with custom charging station integrations?

Absolutely! HonestWaves is committed to helping businesses and their patrons provide better service. We collaborate with furniture designers and engineers to create custom charging station integrations tailored to your unique needs. If you have a custom project in mind, don’t hesitate to book a call with one of our sales representatives. We’ll be delighted to discuss which products might work best for your specific project and provide expert guidance.

How can I get in touch with HonestWaves for further assistance?

Should you need further assistance or have questions about our products and services, we’re here to help. Feel free to book a call with us or reach out to sales@honestwaves.com. Our dedicated team is ready to provide the information and guidance you require to make the right choice for your home or business.

 

Ordering Your Stations

At HonestWaves, we’ve made the ordering process as straightforward as possible. You can place your order easily through our user-friendly online checkout platform. We also welcome purchase orders from valid organizations for orders exceeding $1,000. For requests below this amount, please reach out to your local distributor or send an email to sales@honestwaves.com. We have established partnerships with major supply chains to serve your needs effectively. Please note that HonestWaves will not be bound by the terms or conditions listed on individual customer purchase orders.

Sales tax may apply to orders placed in California unless you submit the necessary Tax Exemption forms with your purchase. If you have specific inquiries related to purchase orders, feel free to contact us by phone or email at sales@honestwaves.com.

Custom Branding

If you wish to add custom branding to your HonestWaves products, here’s how you can do it. You will need to purchase both the products you desire and the “Add Custom Branding” item. Make sure to checkmark the “Add Custom Branding” option on the product page during the ordering process. We recommend reviewing the step-by-step order instructions on the Custom Branding page before finalizing your order.

Once you’ve submitted your order, we will send you detailed instructions via email on how to apply your artwork to our guideline templates and submit your final artwork. Alternatively, you can follow the instructions outlined on the Custom Branding page for a seamless branding process.

Shipping Information

Most orders at HonestWaves typically ship within 1-3 business days from the date of order placement, except in cases where an item is on backorder or pre-order. Orders for overnight delivery that are placed before 12 pm PST will be shipped on the same day. For overnight orders placed after our 12 pm PST cut-off time, they will ship the following business day. You will receive a tracking number via email as soon as your order is shipped.

Should you require rush delivery, you can select expedited shipping during the online checkout process. We offer various shipping options, including FedEx, UPS, and USPS for both domestic and international orders. Shipping times may vary depending on product availability and seasonality. Custom orders usually ship within 4-10 business days once the artwork has been confirmed.

 

All custom branding orders are final sale*

Purchase With Confidence, 30-Day Risk-Free Trial:

At HonestWaves, we are committed to ensuring that you are completely satisfied with your purchase. We offer a 30-day risk-free trial on all our business-to-business phone charging stations to provide you with the peace of mind you deserve.

Trial Terms:

  • The trial applies to one unit per customer.
  • Products must be returned within the 30-day trial period in like-new condition.
  • HonestWaves reserves the right to apply a return shipping fee and a reasonable restocking fee for products not returned in like-new condition.
  • No refunds will be issued for products that have been damaged, altered, or abused.
  • Returns will not be accepted after 30 days.

How to Initiate a Product Return?

Should you wish to return an item, please follow the Return Instructions below.

Ten Year Limited Warranty:

At HonestWaves, we take pride in the durability and quality of our products. We offer a standard ten-year limited warranty for all our products* (excluding gift orders). This warranty covers all manufacturer defects for a period of one year from the date of product delivery.

Warranty Terms:

  • The warranty does not cover product failure resulting from overuse, misuse, failure to follow operating instructions, tampering, abuse, normal wear and tear, or use with improper or faulty equipment.
  • It does not cover incidental damages.
  • HonestWaves has sole discretion in determining whether a product will be repaired or replaced. We do not offer advance replacements.
  • If a product is confirmed as used or abused upon return and review/testing, the customer may be subject to labor and parts fees, along with return shipment costs for replacements.
  • Customized charging units found to be factory defective will be repaired or replaced, and custom artwork will be reapplied if the damaged unit is returned within six months of purchase.

Ten-Year Limited Warranty Claims Process:

To place a warranty claim, you will need to provide proof of purchase from HonestWaves or an Authorized HonestWaves Dealer. After we verify that your item is covered by our ten-year limited warranty, you may be required to send the purchased item to us for further evaluation. Our team will test the product based on the description of the problem listed in the Warranty Claims & Return form. If the issue is confirmed to be the same as stated on the form, the product will be repaired. If it’s unrepairable, we will replace it with the same item. In the event that the item is no longer available, we will provide a comparable alternative. If the problem description differs from what is stated on the form, we will contact you. If no identifiable problem is found, return delivery charges may apply.

Two-Year Free Cable Replacement:

We stand by the quality of our charging cables. If your cable stops working due to a manufacturing defect within two years of purchase, we will replace it free of charge. This warranty applies exclusively to cables with defects that occurred during the manufacturing process. Please note that this policy does not cover cables that have been damaged or abused. For a replacement, please contact our customer service team with your purchase details.

Return Policy for Stock Items:

We understand that sometimes things may not work out as planned. For stock items, we accept returns within 30 days of delivery. Please note that custom orders are not eligible for returns. Customers are responsible for the initial shipping cost and all return shipping costs. Please be aware that no credits are issued for shipping costs. In the case of a product being returned open or used, a 15% restocking fee may apply.

Exchange Requests:

For exchange requests, the product must be returned in good working condition. Opened or used products for exchange will be replaced with a unit of the same or similar specifications. Items returned with missing parts or accessories may be subject to additional fees.

Purchases Through Authorized Distributors:

If a product was purchased through one of our Authorized Distributors and HonestWaves.com was not the original point of purchase, we recommend reaching out to the retailer in question to understand their specific return policy. We are unable to provide monetary credits or exchanges for products purchased through Authorized Retailers. For inquiries regarding store or source return policies, please contact the original point of purchase.

Return Instructions:

To initiate a return, please contact HonestWaves prior to shipping your item for an approved RMA number. Email us at returns@honestwaves.com, including your Order# and a detailed inquiry. A HonestWaves representative will assist you and provide a Return Merchandise Authorization confirmation if your return is approved. Please ensure that products are shipped to HonestWaves prepaid, insured, and in their original shipping carton. Customers are responsible for both the initial and return shipping costs, and no credits are issued for shipping costs. Additionally, customers bear the risk of loss and damage to products being shipped for return. We recommend insuring your return shipment in case of loss or damage and using a carrier that provides proof of delivery, such as UPS, FedEx, or USPS.

Processing Time:

Returns typically take between 10-14 business days to be processed, depending on the nature of the request, the date of filing, and the date of shipment delivery to our facility.

Please note that HonestWaves is not responsible for shipping costs associated with warranty returns. If you have reason to believe your item is factory-defective, you may return it as described in the Return Instructions below. If you have any questions or concerns, please contact customerservice@honestwaves.com or visit our website for more information.

Inspecting Delivered Packages

Upon delivery, it’s important to promptly open and inspect all packages for any signs of damage. If you find any damage or suspect damage, please save all packing materials, including both inner and outer boxes and all packaging materials. If possible, take photographs of the damaged product and packaging. You should notify us within five (5) business days of delivery about any product damage.

Due to the limited time frame for us to file a claim for shipping damage, any damage not reported within five (5) business days of delivery becomes the responsibility of the customer. Our packages are shipped without insurance as the standard, and it is the purchaser’s responsibility to inform HonestWaves if they wish to fully insure their goods. If you receive a damaged package, it is essential to notify HonestWaves immediately in writing. Sending back damaged merchandise voids the shipping insurance, and no refund or replacement can be provided. Damaged packages must be kept at the original delivery location with the original packaging for the carrier to inspect.

International Shipping

HonestWaves is pleased to serve customers worldwide. However, it is your responsibility to ensure that the product can be legally imported into the destination country. When placing an order with HonestWaves, the recipient becomes the importer of record and must comply with all laws and regulations of the destination country. Please note that all orders are shipped without insurance. If you wish to include insurance, it is your responsibility to notify us.

HonestWaves does not ship products with noticeable physical damage. Our packages are shipped without insurance by default, and it is the purchaser’s responsibility to inform HonestWaves if they wish to have their goods fully insured. In the event you receive a damaged package, it is crucial to notify HonestWaves immediately in writing. Returning damaged merchandise voids the shipping insurance, and no refund or replacement can be issued. Damaged packages should be retained at the original delivery location along with the original packaging for inspection by the carrier.

We hope this information clarifies our ordering, custom branding, and shipping processes. If you have any further questions or need assistance with any aspect of your order, please do not hesitate to contact us at sales@honestwaves.com. We’re here to assist you throughout the entire process.

We hope this detailed FAQ has provided insights into the significance of cellphone charging stations for your business or organization. If you have further questions or would like to explore our charging solutions, please feel free to contact us for more information.