At HonestWaves, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, our return policy is designed to make the process simple and straightforward. Please review the details below.
1. Return Eligibility
- Items can be returned within 30 days of receipt.
- To be eligible for a return, the item must:
- Be unused and in the same condition as when you received it.
- Include all original packaging, accessories, and documentation.
- Be free from damage caused by user handling or improper use.
2. Non-Returnable Items
The following items are considered final sale and cannot be returned:
- Custom-branded products.
- Clearance or sale items.
- Custom built/designed products.
- Products with NAYAX credit card readers installed on them.
Note: If the item was damaged during shipping or is defective, please refer to the ‘Damaged or Defective Items’ section below.
3. Return Process
To initiate a return, please follow these steps:
- Request a Return Authorization:
Contact our customer support team at customerservice@honestwaves.com or 888-887-0758 with your order number, reason for return, and any supporting details. All requests will be responded to within 1 day. - Prepare the Item for Return:
Ensure the product is securely packaged to prevent damage during shipping. - Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and applied to your original method of payment.
- Shipping fees are non-refundable.
5. Exchanges
- Exchanges are available for defective or damaged items.
- To arrange an exchange, please follow the same steps outlined in the ‘Return Process’ section.
6. Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of receipt at customerservice@honestwaves.com or 888-887-0758.
Include:
- A description of the issue.
- Photos or videos clearly showing the damage or defect.
We will work with you to provide a replacement or alternative solution.
7. Contact Information
If you have any questions or need assistance, our customer service team is here to help:
- Email: customerservice@honestwaves.com
- Phone: 888-887-0758
- Business Hours: Monday–Friday, 7:00 AM–7:00 PM (PST).
You can expect a reply within 1 business day for all requests.
8. Policy Updates
This return policy is subject to change. Please review it periodically to stay informed about any updates.