At HonestWaves, we are dedicated to delivering your products efficiently and securely. Please review our shipping policy to understand the details of our process, costs, and timelines.
1. Shipping Coverage
We ship to the following locations:
- All 50 United States, including Alaska and Hawaii.
- International destinations (specific locations subject to additional charges and shipping times).
2. Processing Time
- Standard Orders: Orders are processed and shipped within 1–3 business days after payment confirmation.
- Custom or Branded Orders: Once the artwork template has been received and approved, it typically takes 10 business days to print, apply, and prepare the product for shipment.
Note: Processing times may be extended during peak seasons or holidays.
3. Shipping Methods & Costs
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 3–7 business days.
- Expedited Shipping: Estimated delivery within 1–3 business days.
- Freight Shipping: For large or bulk items; delivery times vary based on location.
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed at checkout.
4. International Shipping
International shipping is available to select countries. Customers are responsible for:
- Import duties and taxes required by their country’s customs.
- Any additional fees for delivery to remote locations.
Delivery times for international shipments may vary depending on the destination and customs clearance.
5. Tracking Your Order
Once your order ships, you will receive an email with your tracking information. You can use this information to monitor your shipment’s progress.
If you do not receive your tracking details within 3 business days of placing your order, please contact us at customerservice@honestwaves.com.
6. Damaged or Lost Shipments
If your order arrives damaged or is lost during transit, please notify us within 7 days of the delivery date. Provide the following:
- Order number.
- Photos of the damage (if applicable).
We will work with you to file a claim with the shipping carrier and provide a replacement or refund if eligible.
7. Shipping Restrictions
Certain products may be subject to shipping restrictions due to:
- Size or weight limitations.
- Regulatory or customs requirements for specific destinations.
If your order is affected, we will notify you immediately and work on alternative solutions.
8. Contact Information
If you have any questions about your shipment or need assistance, please reach out to us:
- Email: customerservice@honestwaves.com
- Phone: 888-887-0758
- Business Hours: Monday–Friday, 7:00 AM–7:00 PM (PST).
9. Policy Updates
This shipping policy is subject to change. Please review it periodically for updates.