At HonestWaves, we take pride in the quality and durability of our products. To give you peace of mind, we offer a lifetime warranty on all our products. Please review the details of our warranty coverage and claims process below.
1. Warranty Coverage
Our lifetime warranty covers:
- Manufacturer’s Defects: Defects in materials or workmanship that occur during the normal lifetime of the product.
Our warranty does not cover:
- Normal wear and tear.
- Damage caused by misuse, neglect, improper installation, or unauthorized modifications.
- Cosmetic damage, such as scratches, dents, or fading that do not affect functionality.
- Loss or theft of the product.
The “lifetime” of the product is defined as the period during which the product remains functional and is actively supported by HonestWaves.
2. Warranty Claims Process
If you experience an issue with your product that you believe is covered under our warranty, follow these steps to submit a claim:
- Initiate a Claim:
Contact our support team at customerservice@honestwaves.com or 888-887-0758 with the following details:- Your order number or proof of purchase.
- A detailed description of the issue.
- Photos or videos clearly showing the defect or problem.
- Assessment:
Our team will review your claim and determine if the issue qualifies for warranty coverage. - Resolution:
If your claim is approved, we will:- Repair or replace the defective product at no additional cost to you.
- Provide instructions for returning the defective product, if applicable.
3. Shipping Costs for Warranty Claims
- HonestWaves will cover the shipping costs for sending replacement parts or repaired products.
- Customers are responsible for shipping costs when returning a product for inspection or repair.
4. Exclusions
The following situations are not covered under our warranty:
- Products damaged due to improper handling, installation, or maintenance.
- Products used for purposes other than their intended use.
- Third-party repairs or modifications.
- Products purchased from unauthorized resellers or vendors.
5. Lifetime Warranty Limitations
While we proudly stand behind the quality of our products, the lifetime warranty applies only to the product’s original owner and is not transferable. The warranty is valid only for products purchased directly from HonestWaves or authorized sellers.
6. Contact Information
If you have any questions or need to initiate a warranty claim, please contact us:
- Email: customerservice@honestwaves.com
- Phone: 888-887-0758
- Business Hours: Monday–Friday, 7:00 AM–7:00 PM (PST).
We aim to respond to all inquiries within 24 hours.
7. Policy Updates
This warranty policy is subject to change. Please review it periodically for updates.