The News
In June 2024, Anker – one of the most recognized names in consumer electronics – recalled over 1 million charging units after discovering safety risks that could lead to overheating and potential fire hazards. The recall affected high-traffic environments, from homes to workplaces.
At HonestWaves, we took notice. Because in our world – where smart lockers power logistics centers, schools, hotels, and airports – downtime isn’t an inconvenience. It’s a crisis.
The Stakes of Downtime
Smart lockers are more than storage – they’re operational infrastructure. When they go down, it doesn’t just annoy someone – it:
- Halts shipments
- Delays drivers
- Scrambles shift turnover
- Kills productivity
We’ve seen firsthand what happens when a device isn’t charged, a locker door won’t open, or a power unit fails. And we’ve spent years making sure that never happens in our deployments.
The HonestWaves Difference
While companies like Anker scramble to issue recalls, we build products that are engineered to stay in the field, not get pulled from it. Here’s how:
Redundant Charging Logic
Every locker is equipped with independently fused power lines and voltage-safe charging boards. If one bay’s charger fails, it doesn’t bring down the entire locker.
Rigorous QC Testing
Every unit goes through:
- Full-load power cycling (24 hrs)
- Thermal stress tests
- Real-world device simulation (iPads, radios, scanners)
- Random batch testing of locking mechanisms, with units cycled thousands of times to ensure mechanical reliability over years of use
3rd-Party Safety Audits
We work with certified lab partners to validate:
- Temperature regulation
- Current output
- Electrical safety
- Fire resistance & overload protection
- All power supplies are ETL and UL tested, ensuring they meet nationally recognized safety and compliance standards for continuous commercial use
Modular Hardware
If something does go wrong, components can be swapped fast-no need to remove or replace the entire locker unit.
Remote Monitoring
IT and facility managers can check locker status in real time and receive alerts for abnormal voltage draw, power interruption, or user misuse.
Why It Matters
Our lockers are deployed in 24/7 environments where reliability isn’t optional:
- Warehouses and distribution centers on triple shifts
- Hotels and resorts serving thousands of guests and adhering to strict room-ready timelines for guest check-ins
- Airports operating on unforgiving logistics timelines
A charging or access issue can derail all of it. We don’t let it. If a device is not ready when the shift starts, that’s a missed delivery or a lost hour. We design our lockers so that never happens.
A Recall-Proof Mindset
We’re not in the business of issuing recalls. We’re in the business of ensuring reliability – because every customer we serve depends on our lockers working flawlessly, day in and day out.
That’s why we test more, stress more, monitor more, and design for the realities of the field – not just controlled environments.
We’re also the only provider in our space to offer both a lifetime warranty and 24/7 U.S.-based support. Our customers know they’re backed by real engineers, not offshore call centers – and if something does go wrong, we make it right.
Frequently Asked Questions
What makes HonestWaves smart lockers more reliable than consumer charging products?
Our smart lockers are built specifically for commercial 24/7 use with independently fused power lines, ETL/UL certified components, and rigorous quality control testing that far exceeds consumer product standards. Unlike consumer chargers, our systems are designed to operate continuously for years without failure.
How do you prevent the overheating issues that led to the Anker recall?
We use multiple safety layers including thermal stress testing, temperature regulation systems, and certified power supplies with overload protection. Every unit undergoes 24-hour full-load power cycling tests to identify any potential thermal issues before deployment.
What happens if a charging bay fails in a HonestWaves locker?
Our modular design with independent power isolation means if one bay has an issue, the other bays continue operating normally. Failed components can be quickly swapped without affecting the entire system or requiring full unit replacement.
Do you offer monitoring to prevent downtime?
Yes, our cloud-based dashboard provides real-time monitoring with alerts for abnormal voltage draw, power interruptions, temperature anomalies, and access issues. This allows facility managers to address potential problems before they cause downtime.
What kind of warranty and support do you provide?
We offer a lifetime warranty on mechanical and electrical components plus 24/7 U.S.-based technical support. Unlike many competitors, our support team consists of actual engineers who designed the systems, not overseas call centers.
How do your safety certifications compare to consumer charging products?
All our power supplies are ETL and UL tested for continuous commercial use, which is a much higher standard than typical consumer electronics. We also work with certified lab partners for additional safety validation including fire resistance and electrical safety testing.